Privacy Policy

1. Introduction

Welcome to Welt. We recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data.

2. Information We Collect

2.1 Personal Information

• When you interact with our app, we may collect personal information, including but not limited to: Identity Data: First and last name, gender, date of birth, and identification numbers (e.g., Aadhar card).
• Contact Data: Phone number, email address, postal address.
• Account Data: Username, password, and any preferences you set within the app.

2.2 Health and Medical Information

As a patient management system, we collect and store health-related information, which may include:

• Medical Records: Diagnoses, treatment plans, prescriptions, and visit history.
• Appointment Details: Scheduling, history, and related notes.
• Healthcare Provider Notes: Any notes or recommendations provided by healthcare professionals.

2.3 Technical and Usage Information

We collect data regarding your interaction with the app, including:

• Device Information: Device type, operating system, and unique device identifiers.
• Log Data: IP address, browser type, access times, and pages viewed.
• Usage Data: App features used, interaction patterns, and crash reports.

2.4 Payment Information

If you use our app to pay for services, we collect payment data, including:

• Payment Card Information: Card number, expiration date, and security code.
• Transaction Data: Payment history, billing address, and receipts.

3. How We Use Your Information

We use your information to:

• Provide Services: Manage patient records, facilitate appointment booking, and deliver real-time analytics.
• Improve Services: Analyze usage patterns to enhance functionality, reliability, and user experience.
• Communicate: Send you notifications, updates, and other essential information regarding our services.
• Billing: Process payments, manage billing, and fulfill legal and financial obligations.
• Security: Protect the integrity and security of our app, prevent fraud, and enforce our terms of service.

4. Legal Bases for Processing Your Information

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you.
• Consent: Where you have given us explicit consent to process your data.
• Legal Obligations: To comply with legal requirements, such as healthcare regulations.
• Legitimate Interests: To pursue our legitimate interests, such as improving our app and ensuring its security.

5. Data Sharing and Disclosure

5.1 With Healthcare Providers

We may share your health and medical data with authorized healthcare providers to facilitate the delivery of medical services and treatment.

5.2 With Third-Party Service Providers

We engage third-party service providers to perform functions on our behalf, such as payment processing, data hosting, and analytics. These providers are bound by contractual obligations to safeguard your information and use it only as directed by us.

5.3 Legal and Regulatory Requirements

We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to comply with regulatory requirements.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Medical records may be retained for longer periods in accordance with healthcare regulations.

7. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data is encrypted both in transit and at rest.
• Access Controls: Restricted access to personal data to authorized personnel only.
• Monitoring: Continuous monitoring of our systems for vulnerabilities and breaches.

8. Your Rights

You have several rights regarding your personal information, including:

• Right to Access: Request access to your personal data and receive a copy of it.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Request the restriction of processing your data in specific situations.
• Right to Data Portability: Request a copy of your data in a structured, commonly used format.
• Right to Object: Object to the processing of your data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us at weltinfoservice@gmail.com. We will respond to your request within the time frame required by applicable law.

9. Children's Privacy

Welt is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

10. International Data Transfers

If you are accessing Welt from outside India , please be aware that your information may be transferred to, stored, and processed in a country different from your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our app and updating the effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

WeltInfoservice Pvt. Ltd. Lucknow

Email: weltinfoservice@gmail.com

Phone: +91-6394378814